Brother Printer MFC J470DW Troubleshooting

Your Brother Printer MFC J470DW may not print the document when there is any Wireless connection or USB connection issue. You may see the printed image blurred or faded, or horizontal lines in the printed image leading to poor image quality. Follow the instructions below to resolve the printing issues and to improve the image quality of the printed outputs.

Brother Printer MFC J470DW can’t print via network

To resolve this issue, proceed with the following instructions

  • Turn on your Brother printer
  • Make sure that there are no printing errors like paper jam, toner empty.
  • To ensure that your Brother printer is set as a default printer on Windows 10, press the Start tab on the home screen of your computer. Open the Control Panel and select the Devices and Printers option. Check whether the Brother printer is set as a default printer.
  • Try to check the status of your Brother printer. Ensure that the status of the printer is not offline or paused. To resolve the printer offline issue, press the Printer button and deselect/select the Use Printer Offline option. When the Use Printer Offline option is greyed out, press the Open As Administrator option. Click the Yes option once you enter the password.
  • After you check the status of the printer, try to print the document. If you still have the printing issue, check for the wireless connection.
  • Connect your computer to the wireless network.
  • Print the WLAN report to check the status of the network connection.
  • Enable your Brother printer’s wireless network.
  • Use the network connection repair tool to restore the printing capability of the printer.
  • Print the configuration report and check the Wireless link status. Also, check the IP address of your computer. To check the IP address on Windows 10, press the Windows System option and click the Command Prompt option.
brother-printer-mfc-j470dw-can’t-print-via-network
  • Ensure that both the computer and the printer are connected to the same wireless network. The IP address of your printer and computer should be unique.
  • Use appropriate commands to check whether your computer is communicating correctly.
  • Reset the Brother printer back to the factory settings.
  • Make sure to configure the wireless router and also ensure that you enable the Privacy Separator option.
  • If the issue persists, uninstall the printer driver and reinstall the printer driver package.

Brother Printer MFC J470DW can’t print via usb

Follow the instructions to resolve the problem.

  • Turn on your Brother printer. Ensure that the LCD or LED display is not showing any error. If so, find the solution from the troubleshooting section.
  • Unplug the USB cable from the printer and reconnect the USB cable directly to your Brother printer without using a USB hub or docking system.
  • Ensure that the length of the USB cable is not more than 2 meters and also make sure to connect the USB cable to the USB port.
  • Open the printer driver folder and verify that your Brother printer is in the list. If not, install the printer driver software of your Brother printer. Set your Brother printer as the default printing source.
  • Try to check the status of your Brother printer. Ensure that the status of the printer is not offline or paused. To resolve the printer offline issue, press the Printer button and click the Use Printer Offline option. When the Use Printer Offline option is greyed out, click the Open As Administrator option. Click the Yes option once you enter the password.
  • Also, cancel all the printing jobs in the print queue list.
  • Turn off your Brother printer and restart the computer. Now, turn on your Brother printer.
  • If the problem persists, uninstall the printer driver and re-install the printer driver software.
  • Proceed with the next step to ensure that the computer (Windows 10) is recognizing your Brother printer.
  • Open the control panel on your computer.
  • Go to Hardware and Sound Devices and Printers Device Manager, the Device Manager window will display on the screen.
  • Click the View tab and select the Show hidden device option from the list.
  • Choose the Printer option and click the plus sign next to the printer option to check whether the computer is recognizing your Brother Printer.
  • If the issue persists, contact the technical support to resolve or replace the printer.

Solve Brother Printer MFC J470DW print quality problem

Proceed with the following instructions to resolve the print quality problem.If you see any horizontal line on the printed page, do the following steps to clean the printhead.

  • Press the Menu option on the home screen of your printer.
  • Use Arrow key or Dial pad to choose Ink and press the OK option.
  • Choose the Test Print option using the Arrow key and press the OK option.
  • Choose the Print Quality option and click OK.
  • To start printing the Print Quality Check sheet, press the Color start option.
  • Check the color blocks on the printed quality sheet. Press the Yes option if all the lines are clear and visible.
  • Choose the No option if some lines are missing and proceed with the following steps.
  • Press the Yes option when the start cleaning message appears on the LCD.
  • Now, the printer starts to clean the printhead automatically.
  • Once you are done with cleaning printhead, the Print Quality report prints. Check the color blocks in the printed Quality report. If you still see missing lines in the blocks, do the above steps for five times. If not, press the Stop or Exit option.
  • If the printed page is blurred or faded, proceed with the following steps to check the printing alignment.
  • Press the Black or Color Start option under the Alignment check sheet menu on your printer control panel. The Alignment Check Sheet prints.
  • Enter the number of the test print that has least vertical stripes for patterns A, B, C, and D.
  • Press the Stop or Exit option.

Solution for Brother Printer MFC J470DW paper jam issue

There are three possible parts in the Brother MFC J470DW printer where the paper jam issue can occur. Follow the solutions that are stated below to resolve the issue in these three parts.

  • Disconnect the Brother MFC J470DW printer from the power supply.
  • Take off the paper tray from the printer. Make use of the two green levers present on either side to pull off the jammed paper.
  • Next, you have to open the jam clear cover available at the rear side of the printer.
  • Clear the paper that has been stuck there. Close the jam clear cover firmly after rectifying the issue.
  • The proceeding step is to check inside the Brother MFC J470DW printer.
  • Raise the scanner cover of the printer with the help of the tabs available at both the ends.
  • Slide the printhead and check if any paper is jammed there. If so, remove it carefully with both your hands.
  • Make sure you do not tear the paper when pulling it out.
  • Close the scanner cover properly.

Solution for Brother Printer MFC J470DW printing Blank pages

If the Brother MFC J470DW prints blank pages, then you might have to replace the ink cartridges with new ones.

  • Check the ink levels of the cartridge before replacing the cartridges.
  • The first step of the replacing procedure is to open the cartridge cover of the Brother printer.
  • Press the lock release lever and open the cartridge door carefully.
  • The proceeding step is to open the new ink cartridge bag. Remove the old cartridge from its slot.
  • Push the green lever towards the orange protective tape and remove the protective wrap.
  • Insert the new ink cartridge in the correct slot firmly. Make use of the Push button to install the cartridge properly.
  • The ink dot counter reset process will now begin.

Brother Printer MFC J470DW printhead issues

If there are any issues with the printhead, you have to clean it to ensure proper functioning of the Brother printer.

  • From the Main menu, select the Ink option.
  • Next, choose the Cleaning option. The next screen will display three options: Black, Color, and All.
  • The printhead cleaning process will be initiated. Once the procedure is complete, the Brother MFC J470Dw printer will go back to the Ready Mode.
  • If you want to check the print quality after cleaning the printhead, then print the Print Quality check sheet.

Brother Printer MFC J470DW Ink cartridge issues

  • Check if you have installed the ink cartridge properly in its slot. If you have places the cartridge incorrectly, then this error might occur.
  • Ensure that you are using the original Brother ink cartridges to print. Usage of duplicate cartridges might lead to cartridge issues.
  • Replace the ink cartridges if needed with new ones.
  • In case you want to check the print quality, then print a quality check sheet.
  • Choose the Ink option from the main menu and then select the Test Print option.
  • Make use of the navigation keys to select the Print Quality option.
  • Tap the Color Start option and the print quality check sheet will be printed.
  • Press the Yes option in the next screen if you are not satisfied with the print quality.
  • The printhead cleaning process will be carried out one more time.
  • Wait till the print quality check sheet again. Check if the quality is satisfactory.
  • Reset the Brother printer if these solutions do not resolve the issue.
  • Go to the Initial Setup menu and select the Reset option.
  • Choose the Machine Reset, Network Address, Fax, or All Settings option.
  • Press OK followed by 1 to confirm the reset process.
  • Tap 1 again to reset the machine.
  • Contact the technical support team to get further assistance on this issue.

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