How To Get Brother MFC J6920DW Troubleshooting?

Brother MFC J6920DW troubleshooting

Brother's MFC J6920DW Troubleshooting

Brother MFC J6920DW troubleshooting enables the user to access the printer technically and solve the issues manually. Brother MFC J6920DW is a multi-functioning printer that comes with InkJet printing technology. It is expected that any device will go through some technical issues, and it is simple and easy to solve these problems technically. Let us see some of the issues and the steps to fix them.

Brother MFC J6920DW Printer Not Connected

Check whether you have installed the Brother printer driver. If not, then your device will not get connected to the computer. Using an outdated driver or corrupted printer driver will also result in the “printer not connecting” issue. So, try installing the latest version of the printer driver.Make sure that the printer is turned on and is connected to the Internet. If yes, check the Internet connection and see whether the printer is placed within the Wi-Fi router range.

Brother MFC J6920DW Printer Offline

Make sure that the Brother MFC J6920DW printer is listed on the Devices and Printers page. If yes, then check whether you have set the printer as the default machine. Setting the machine as the default will make the printer go online and print normally. Navigate to the Devices and Printers section and right-click on the Brother MFC J6920DW printer. Select the Set as default printer option and run a test print.

  • Check on the printer properties too. If the Use Printer Offline option is enabled, it will also end up in the printer going offline. So try disabling the option and run a test print.
  • Navigate to the Devices and Printers section and double-click on the Brother MFC J6920DW printer.
  • Click on the Printer tab and check whether the Use Printer Offline option is disabled. If not, then disable it and restart the device.
  • Now, run a test print and make sure that the printer goes online while Brother MFC J6920DW troubleshooting.

Brother MFC J6920DW Not Connect to Wi-Fi

Place the Brother printer within the Wi-Fi router range. If it still does not connect to Wi-Fi, then check whether you have provided the correct SSID details while connecting the printer to Wi-Fi. So, reboot the Wi-Fi router and reconnect the Brother printer to Wi-Fi by providing the correct SSID details.

If the above method doesn’t work, check on the printer driver. Using a corrupted or outdated driver will always result in being unable to connect to Wi-Fi.

  • Open the Control Panel window and select the Programs and Features option.
  • Search and locate the Brother printer driver from the list and click Uninstall.
  • Now, go to the official web page of Brother and search for the printer driver.
  • Make sure that you download the software that supports your OS.
  • Install and run the software.
  • Now, connect the Brother printer to Wi-Fi using the Brother printer driver and make sure it works.

Brother MFC J6920DW Not Printing

Check on the printer USB cable. Using a defective cable will result in the “Brother printer not printing” issue. So check the USB cable and if there is any defect in the cable, try changing the USB cable and port.

Disconnect the USB cable from the Brother printer and try to connect it to another port.

If it doesn’t work, try disconnecting the USB cable and reconnecting the printer using another USB cable. Now, check whether it works and if the problem persists, check if there is an error showing on the printer screen. If no error is shown, then restart the printer and run a test print.

Brother MFC J6920DW Scanner Not Working

Check on the USB cable, and if anything does not seem well, try disconnecting the cable and reconnect it after rebooting the printer. Now, run a test scan and make sure that the scanner works better.

Check whether you have installed the corrupted or incomplete scanner driver. Using the outdated scanner driver will also result in Brother MFC J6920DW scanner not working problem. Update the scanner driver or uninstall the old version and reinstall the new version of the scanner driver from the Brother official web page and run a test scan while Brother MFC J6920DW troubleshooting.

Brother MFC J6920DW Paper Jam

If the paper gets jammed, the first and foremost thing is to remove the jammed paper from the printer. Open the scanner unit and remove the jammed paper slowly without any damage. Now, run a test print and make sure that the printer works.

Paper jamming occurs because lots of print jobs are in the queue, so try canceling all the documents.
  • Under Devices and Printers, right-click on your printer and choose See what’s printing.
  • In the opened window, select the Printer tab and choose the Cancel all the documents option from the list.
  • Now, restart the device and run a test print.

Brother MFC J6920DW Printing Blank Pages

Printing blank pages might occur if there is a low ink level or the print head is not clean.
  • Tap on the Home screen and select Settings.
  • Select the Ink option from the list and choose Print quality.
  • Now, tap OK to print the printing quality check sheet.
  • If the print quality is good, then tap OK. Restart the device and run a test print.
  • If you see missing lines on the printed page, then the quality is poor.
  • Press No, and the printer touchscreen asks you to start cleaning the print head.
  • Tap Yes to clean the print head and wait until the print head gets cleaned.
  • Now, recheck the print quality and make sure that the printer starts printing all colors. Finally, get Brother MFC J6920DW troubleshooting steps.