Quick Brother MFC J5845DW Troubleshooting Steps

Brother MFC J5845DW Troubleshooting

Brother MFC J5845DW Paper Jam

Even though the Brother MFC-J5845DW printer is a highly efficient machine and can satisfy all your printing needs, you might face some errors occasionally while using it. “Paper Jam”  is one of the errors you might encounter while using this printer. This error occurs due to three important causes, and some Brother MFC J5845DW Troubleshooting steps are listed below.

  • The paper width guides are aligned incorrectly
  • The paper support is inserted incorrectly
  • Presence of dust particles in the paper roller

However, you can clear the paper jam error easily on your Brother printer. The below section explains the same.

General steps to remove paper jammed inside the printer:

  • Initially, look for the jammed paper inside the printer.
  • Normally, the paper can jam in the front/rear tray of the printer.
  • If you find any jammed paper inside the printer, then remove it gently.
  • Make sure to remove the jammed paper without damaging it further.
  • After removing the jammed paper, reload the paper into the tray and print a test page. If the Brother printer prints the test page successfully, then it means that the paper jam error is cleared.

Now, let’s discuss the causes of the “Paper Jam” error (mentioned earlier) and see how to fix the issue based on those causes.

 The paper width guides are aligned incorrectly.

  • Check whether you have aligned the paper width guides correctly based on the paper type you have loaded.
  • If not, re-align them correctly, and then perform the print operation.

The paper support is not inserted correctly

  • Check if your printer’s paper support is inserted correctly into the printer.
  • If not, insert it correctly.
  • Now, print a test page on your Brother printer to check whether the paper jam is cleared. If not, perform the next method.

Presence of dust particles

The error message Paper Jam may also display on your printer screen if there is any dirt particle present in the paper rollers. 

  • Check whether there are any dirt particles present in the paper roller of your printer.
  • If yes, clean it using a lint-free cotton cloth. (Note: Scroll down this page to know how to clean the paper pick-up rollers in detail.)
  • After cleaning the paper pick-up rollers of your printer, print a test page to check whether the error paper jam is cleared. 
Brother MFC J5845DW Paper Jam

Brother MFC J5845DW Paper Feed

If the paper is not loading or feeding properly into your Brother printer, it might be due to the following causes.

  • The paper tray is empty
  • Paper is not loaded properly 
  • Paper is jammed
  • Dust particles in the paper pick-up roller

Paper tray is empty

  • Check whether there is enough paper available in the paper tray.
  • If not, load the tray with enough paper.
  • Make sure not to overload the tray.
  • Similarly, make sure to align the width guides correctly after loading the paper into the tray.
  • Now, run a test print on Brother MFC J5845DW Setup to check if the paper feed problem is resolved. If not, perform the next solution.

 Paper Not Loaded Properly

  • Check whether the paper is loaded properly into the input tray.
  • If not, reload the paper into the tray.
  • Avoid overloading the tray.
  • Make sure to use the paper type that is recommended by the printer manufacturer.
  • After loading the paper, adjust the width guides correctly and print a test page.

Paper Jam

  • Check if the error message Paper Jam is displayed on your printer screen. 
  • If yes, perform the necessary solutions mentioned in the Brother MFC-J5845DW Paper Jam section on this page to clear the paper jam error.

Presence Of Dust Particles 

  • The presence of dust particles in the paper pick-up rollers might also lead to the paper feed problem.
  • Clean the paper rollers by following the below instructions.

Cleaning Paper Pick-up Rollers

  • Turn off your Brother printer if it is turned on, and make sure to disconnect the power cord from it.
  • Now, close the paper support flap and the paper support if they are opened.
  • Take the paper tray and paper support out of the printer.
  • Get a lint-free cloth and then dip it in clean water. 
  • Now, clean the pick-up rollers using the cloth dipped in water.
  • Leave the rollers to dry.
  • Place the paper support and tray back into the printer.
  • Open the paper support and paper support flap.
  • Reload the paper into the tray and turn on your printer.
  • Print a test page to check if your paper feed problem is resolved.
  • Contact us to get remote assistance in resolving the Brother MFC J5845DW Troubleshooting issues.

Brother MFC J5845DW Not Printing

  • Initially, make sure that your Brother MFC-J5845DW printer is turned on.
  • Check if the paper tray has enough paper to perform the print operation.
  • If not, load the tray with enough paper.
  • Check whether any error messages, like Paper Jam,  are displayed on your printer screen.
  • If yes, perform the necessary solutions to clear it.
  • Make sure that your computer and the Brother printer are connected to the same network.
  • Check if your printer firmware is up-to-date.
  • If you encounter the printer not printing issue after updating your Windows 10 OS, then restart the computer and the printer. 
  • After restarting both the devices (printer & computer), perform a test page. 
  • If the problem persists and you have not yet updated your Windows 10 OS, do it now. To do so, go to the Settings window of your Windows 10 computer. Select Update & Security > Windows Update > Check for Update > Download and Install. 

Brother MFC J5845DW Printer Offline

  • Initially, check whether your Brother MFC-J5845DW printer is turned on.
  • If not, turn it on.
  • Check if your printer and the computer are connected to the same network over a wireless, wired, or USB cable connection.
  • If not, connect them to the same network.
  • Check whether your printer is set as the default one on your computer. If not, set it as the default printer. To do so, on your computer, open the Control Panel window. Select Hardware & Sound > Devices & Printers > “your Brother printer” and right-click on it. Click the Set as a default printer option. (Note: The above instructions are suitable only for Windows OS).
  • Disable the Use Printer Offline or Pause Printing option if it is enabled.
  • Update the printer driver if available.
  • Feel free to contact us to get remote assistance in resolving the Brother MFC J5845DW Troubleshooting issues.

Brother MFC J5845DW Connecting To Wifi But Not Printing

  • As soon as you encounter this issue, check whether your Brother printer is turned on.
  • If not, turn it on.
  • Make sure that your printer and the computer are connected to the same wireless network.
  • Check if your wireless network is stable and active. To check it, try to access a web page on your computer.
  • If the requested web page fails to open, then the problem is with your Internet connection. Contact your ISP to resolve it.
  • Make sure that your printer is placed within the range of the wireless router.
  • Check whether your computer’s security software or router’s firewall is blocking the connection between the printer and the computer.
  • Make sure that your Brother MFC-J5845DW printer is set as the default one on the computer.
  • Check if you have selected your Brother printer correctly while configuring the print operation. If not, select it and then perform the print operation again.
  • Reinstall the printer driver if necessary.

Brother MFC J5845DW iPrint & Scan Not Working

  • Initially, make sure that your mobile phone and the Brother printer are connected to the same wireless network.
  • Check whether your wireless network is active and stable.
  • If not, contact your ISP to fix it.
  • Make sure that your printer firmware is up-to-date.
  • Check whether your mobile phone OS meets the system requirements of the Brother iPrint and Scan app. If not, install the app on the compatible device and then perform the print operation.

Contact us to get remote assistance in resolving the Brother MFC J5845DW Troubleshooting issues.