Solved: Brother DCP L3551CDW Troubleshooting

Brother DCP L3551CDW Troubleshooting

Brother DCP L3551CDW Troubleshooting

Method 1: Verify Network Devices Setting

  • Check whether your Brother DCP-L3551CDW printer and the computer are connected to the same network and follow the Brother DCP L3551CDW Troubleshooting steps mentioned below.
  • If not, connect them to the same network and then perform the driver installation.
  • Restart your Brother printer.
  • Similarly, restart your wireless router if necessary.
  • If your connectivity type is wired or USB, then check whether the USB or LAN cable is connected securely between the printer and your computer.
  • Unplug and reconnect the cable.
  • Make sure that your wireless router’s settings are configured correctly.
  • Similarly, make sure that your router’s firewall is not blocking the printer from connecting to the network.

Method 2: Disable Security Software

  • If you find that the security or antivirus software installed on your computer is causing the connectivity issue, disable it temporarily and then connect the printer and your computer to the same network.
  • For wireless: Make sure that your Brother printer is within the range of the wireless router.
  • For LAN: Connect the LAN cable directly to your computer. In short, avoid using the network hub for connectivity.

Brother DCP L3551CDW Printer Offline

If the message “Printer Offline or Paused” is displayed on your computer screen while performing the print operation, then clear it by performing the step-by-step instructions given below.

Step 1: Check Brother Printer Status

  • As the first step of troubleshooting, check to make sure that your Brother printer is turned on.
  • To confirm it, check whether you can see the Home screen on your printer’s LCD.
  • If not, your printer is turned off.
  • Now, turn on your printer and perform a print operation.
  • If you encounter this error even with the printer turned on, then check whether any error message such as “Paper jam” is displayed on the printer’s LCD. If yes, perform the necessary steps to clear it.

Step 2: Check Connectivity Status

  • Check if your Brother DCP-L3551CDW printer and the computer are connected to the same network. If not, connect them together.
  • For USB or LAN: Connect the printer to your computer using the corresponding cable type.
  • For Wireless: Place your printer and the computer within the range of the wireless router.

Step 3: Set As Default Printer

    There is a chance for the printer to be offline if it is not set as the default printer on your computer.
  • Open the Control Panel window.
  • Select the Hardware and Sound option followed by Devices & Printers.
  • Locate and right-click on your Brother printer.
  • Click the option named Set as default printer.
  • Now, try to print a test page.

Step 4: Restart Printer

  • Turn off your printer and disconnect the power cable.
  • After waiting for a while, reconnect the cable.
  • Now, turn on the printer and check if the Printer Offline error is cleared.
  • If not, perform the next method.

Step 5: Disable Use Printer Offline

  • Check if the Use Printer Offline option is enabled on your computer. If yes, disable it by performing the below instructions.
  • Go to the Devices and Printers window. Now right-click on your printer.
  • Select See what’s printing > Printer.
  • If the Use Printer Offline option is selected, deselect it and then perform the print operation.
Brother DCP L3551CDW Troubleshooting

Brother DCP L3551CDW Not Connecting To Wifi

If your Brother DCP-L3551CDW printer is not connecting to the selected Wi-Fi network, then fix the issue by performing the simple troubleshooting instructions given below.

  • As the first step of troubleshooting, check whether your wireless router is turned on.
  • If not, turn it on.
  • Make sure that your router is connected to a stable internet connection.
  • Similarly, make sure that your Brother printer is placed within the range of the wireless router.
  • Avoid placing your printer and the router close to obstructions like a wall, furniture, wireless computer, or Bluetooth-supported devices.
  • Now, let’s see how to clear some common error messages displayed on the printer’s LCD while connecting the printer to your wireless network.

Error 1: Incorrect SSID/Security Key

  • Check whether you have selected or entered your network’s SSID correctly in the given field.
  • If not, enter it correctly and then try to connect your printer to the network.
  • Similarly, check whether you have entered your network password correctly in the given field.
  • If not, enter it correctly.
  • Make sure that the network’s firewall setting is not blocking the printer from connecting to the network.

Error 2: MAC Address Is Not Allowed

  • If you have blocked the MAC address of your printer, then there is a chance for this error message to display on the LCD.
  • To clear this error, unblock your printer’s MAC address and then try to connect your printer to the network.
  • Similarly, based on the error message displayed on the screen, perform the necessary solutions to fix it. Contact our technical experts if you need remote assistance for Brother DCP L3551CDW Troubleshooting Wi-Fi connection issue.

Brother DCP L3551CDW Not Printing

If your Brother DCP-L3551CDW printer is not responding to the print operation over a wireless or wired network, then the following troubleshooting methods will help you to resolve it.

Cause 1: Can’t Print Over Wireless Network

For Windows

  • Initially, make sure that your Brother DCP-L3551CDW printer is turned on and ready to perform the print operation.
  • Check if any printing error message is displayed on your printer’s LCD.
  • If yes, identify the cause of the error and Brother DCP L3551CDW Troubleshooting it by performing the necessary solutions.
  • Check whether your Brother printer is set as the default printer on your computer.
  • If not, set it as the default printer.
  • In the Control Panel window, select your Devices & Printers option.
  • Click and right-click on your Brother printer.
  • Select the Set as default printer option.
  • Check whether your printer status is set as Offline. If yes, set it to online.
  • Select and right-click on your Brother printer in the Devices & Printers window.
  • Select See what’s printing > Printer.
  • Deselect the Use Printer Offline option if it is selected.
  • Cancel all the existing print jobs and perform the current ones.

For Mac

  • Initially, turn on your printer and look for error messages. If you find any, clear the error messages and see if the printer can print.
  • If the printing issue remains unresolved, then set your printer as the default printer by following the below instructions.
  • In the System Preferences window, click the Printers & Scanner option.
  • Now, in the opened dialog box, select your Brother printer from the Default printer drop-down menu if it is not selected.
  • If your print operation is queued, then resume it.
  • In the Printer & Scanner or Print & Scan dialog box, select your printer under the Printers section.
  • Click on the Open Print Queue button.
  • Click on the Resume button to continue printing the queued document.

Cause 2: Can’t Print Over Wired Network

  • Initially, make sure that your Brother DCP-L3551CDW printer is ready to perform the print operation.
  • Check whether the Ethernet cable is connected securely in between your printer and the router.
  • If not, unplug and reconnect the cable securely.
  • On your computer, run the Network Connection Repair tool to detect and resolve the wired network issue.
  • If necessary, uninstall and reinstall your Brother printer driver on the computer.

Brother DCP L3551CDW Paper Jam

Usually, paper can jam in the following parts of your printer:

  • Paper Tray
  • Inside the printer
  • Back of the printer
  • Underneath the paper tray
  • Output paper tray
  • As soon as the error message Paper Jam is displayed on the screen, restart your Brother printer. Then perform the following Brother DCP L3551CDW Troubleshooting steps to resolve the paper jam.

Output Paper Tray

  • Initially, open your printer’s scanner cover.
  • Take off the paper that is left inside your printer.
  • Now, locate the jammed paper and remove it gently.
  • After removing the jammed paper, close the cover.
  • Now, reload the paper in the tray and print a test page to check whether the paper jam error is resolved. If the printer prints the test page successfully, it means the paper jam error is cleared.

Paper Tray

    If the paper is jammed in your printer's paper tray, then carry out these simple instructions to remove it.
  • Take the paper tray completely out of your Brother DCP-L3551CDW printer.
  • Now, gently remove the jammed paper from the tray.
  • Make sure that the paper is removed without further damage.
  • Now, reload the paper in the tray and print a test page.
  • Similarly, look for the jammed paper in the other parts of your printer. As soon as you find the jammed paper, remove it gently.

Brother DCP L3551CDW Scanner Not Working

  • Initially, make sure that the document that you want to scan is placed properly on your printer’s scanner glass.
  • Make sure that the document edges are not folded.
  • Check whether the scanner cover is closed properly.
  • If not, close the cover properly and then perform the scan operation.
  • Similarly, check whether other important covers of your printer are closed.
  • If not, close them and then perform the scan operation.
  • Make sure that you have installed the correct scanner driver on your computer.
  • Restart your printer and the computer if necessary.

Brother DCP L3551CDW Printing Blank Pages

  • Initially, make sure that you have loaded the correct paper type in the printer’s paper tray.
  • Check whether the document that you want to print has blank pages. If yes, select the Skip Blank pages option in the Print Properties dialog box and then perform the print operation.
  • Make that your printer’s toner cartridge is installed correctly.
  • Check if the toner cartridge has enough ink to perform the print operation.
  • If not, replace the toner cartridge and then perform the print operation.

Contact our technical experts if you need remote assistance in Brother DCP L3551CDW Troubleshooting issues.